1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger baskets may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your baskets handmade?
Many of our baskets are handwoven using traditional techniques with high-quality natural or synthetic materials for durability and beauty.
6. What materials are your baskets made from?
We use premium materials such as:
- Natural rattan, seagrass, and water hyacinth
- Durable plastic/rattan blends
- Cotton rope and fabric-lined designs
Material details are listed on each product page.
7. Are the baskets durable for everyday use?
Yes. They are built with strong frames and reinforced construction to handle daily storage needs.
8. Are they suitable for indoor and outdoor use?
Many models are suitable for covered outdoor areas. Please check the product description for outdoor recommendations.
9. Do the baskets come with handles?
Most designs include sturdy, well-attached handles for easy carrying.
10. Are the baskets easy to clean?
Yes. Most can be wiped clean with a damp cloth. Natural fiber baskets can be spot cleaned as needed.
11. What sizes do you offer?
We offer a wide range from small decorative baskets to large laundry and storage baskets. Exact dimensions are listed on each product page.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my basket arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.